Refund policy

Arctic Leopard Australia (ABN 27 666 518 145) — this policy explains your rights and options if you change your mind about a purchase, or if an item arrives faulty, damaged, or not as described.

Your consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes these rights.

Change of mind
In addition to your rights under the Australian Consumer Law, we offer a 7-day change-of-mind return window from the date your item is delivered. To be eligible, the item must be unused, in its original unopened packaging, and in the same condition you received it, with proof of purchase. eMotos (any model), batteries, and used or modified components are not eligible for change-of-mind return.

Change-of-mind returns are at your own expense, including the cost of shipping the item back to us, and a 15% restocking fee applies to all accepted change-of-mind returns. Please contact us at contact@arcticleopardaustralia.combefore sending anything back — items returned without prior approval will not be accepted. This exclusion applies to change-of-mind returns only; it does not affect your rights under the Australian Consumer Law if the item is faulty.

Cancelled orders
Orders cancelled after payment but before shipment may incur a 5% cancellation fee to cover payment processing and administrative costs; the balance is refunded to your original payment method. If your order has already shipped, it will be treated as a return, and the change-of-mind terms above (including the 15% restocking fee and return shipping cost) will apply. Where required by law, certain rights may limit or exclude cancellation fees.

Wholesale and dealer accounts
Goods purchased through a wholesale or dealer account for resale are sold on a final-sale basis, and change-of-mind returns are not available for these orders. This does not affect any rights you may have under the Australian Consumer Law or other applicable law that cannot be excluded.

Faulty, damaged, or incorrect items
Please inspect your order as soon as it arrives. If an item is faulty, damaged in transit, or not what you ordered, contact us as soon as possible — ideally within 48 hours of delivery — at contact@arcticleopardaustralia.com with your order number and photos, so we can arrange a repair, replacement, or refund in accordance with your rights under the Australian Consumer Law. This timeframe is a guide only and does not limit your statutory rights to report an issue within a reasonable time.

Warranty claims
Electric dirt bikes and parts are also covered by the applicable manufacturer's warranty. See our Warranty page for details on how to lodge a claim.

How refunds are processed
Once we've received and inspected a return, we'll let you know if it's approved. Approved refunds are paid to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at contact@arcticleopardaustralia.com.